SMS Privacy Policy

Fireside RV Rental
Effective date: August 10, 2026

What Information We Collect

When you visit our website, request information, make or manage a reservation, use our services, or enroll in the Fireside RV Rental SMS program, we may collect:

  • Contact information, including your name, email address, mailing address, telephone number, and mobile number.
  • Reservation and transaction information, including rental dates, vehicle and travel details, delivery or pickup information, payment status, and reservation history. Payment card information may be processed by our payment service providers.
  • Information you submit through forms, email, chat, customer support, reviews, photographs, or other communications.
  • SMS program information, including your mobile number, opt-in and opt-out records, consent date and method, message content, and delivery or interaction data.
  • Website and device information, including IP address, browser type, device identifiers, operating system, referring pages, pages viewed, links clicked, and dates and times of visits.

How We Use Your Information

We use personal information to respond to inquiries; provide quotes; process and manage reservations; coordinate pickup, delivery, and returns; process payments; provide customer support; send reservation, account, safety, and service updates; prevent fraud; maintain records; improve our website and services; comply with legal obligations; and protect our rights, customers, vehicles, and business.

When you separately consent, we may also use your information to send promotional text messages or emails. Consent to marketing text messages is not a condition of purchase or rental.

SMS Opt-In Details

Users opt in to the Fireside RV Rental SMS program by providing their mobile number and affirmatively agreeing to receive text messages. Messages may include reservation confirmations, reminders, changes, pickup or delivery coordination, return instructions, payment or account notices, safety and service updates, customer-support messages, and, when separately authorized, promotional offers.

Messages are recurring and message frequency varies based on your interactions, reservations, and preferences. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for help or call/text Fireside RV Rental headquarters at 269-205-3349. Consent is not transferable to another business or messaging program.

Cookies and Tracking Information

We and our service providers may use cookies, pixels, tags, local storage, analytics tools, and similar technologies to operate and secure the website, remember preferences, analyze traffic and performance, understand interactions, and support advertising and measurement. These technologies may collect IP address, device and browser information, referring URLs, page views, clicks, and approximate location derived from IP address.

You can control cookies through your browser settings and, where available, our cookie-consent controls. Blocking some cookies may affect website functionality. Where required by applicable law, we honor recognized browser-based opt-out preference signals.

How Information Is Shared

We do not sell or rent personal information. We may disclose non-SMS personal information to service providers and contractors that help us operate our website and business, process payments, manage reservations, deliver rentals, provide analytics, maintain security, and comply with law. We may also disclose information when legally required or as part of a business transaction, subject to applicable law.

Critical SMS and Mobile Information No-Sharing Statement

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, affiliates, or lead generators.

Fireside RV Rental does not sell, rent, share, or transfer mobile numbers, SMS opt-in data, or SMS consent to third parties or affiliates for their own marketing or promotional purposes. We may use subcontractors solely to provide supporting services such as customer service or text-message delivery, and they may use mobile information only as necessary to provide those services to Fireside RV Rental.

Data Security, Retention, and Handling

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Access is limited to personnel and service providers that need the information for legitimate business purposes. Sensitive information is protected using encryption in transit where supported. No system is completely secure, so we cannot guarantee absolute security.

We retain information only as long as reasonably necessary to provide services, maintain records, comply with legal, tax, accounting, and reporting obligations, resolve disputes, and enforce agreements. We then delete, anonymize, or securely dispose of it when reasonably practicable.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; and opt out of certain marketing, targeted advertising, sales, or sharing. You may withdraw consent where processing is based on consent.

To unsubscribe from SMS messages, reply STOP. To unsubscribe from marketing emails, use the unsubscribe link in the message. For privacy requests or to update your information, use our Contact Us page or call/text 269-205-3349. We may verify your identity before completing a request.

Contact Us

Fireside RV Rental headquarters support is available by call or text at 269-205-3349. You may also use our Contact Us page.

See our SMS Terms and Conditions for program terms.